Privacy Policy

Our Commitment to Your Privacy

We highly value the privacy of every customer and are dedicated to maintaining the highest standards of data protection. Our team receives regular training on information security and follows strict confidentiality rules. Should you have any questions about this policy, feel free to contact our Data Protection Officer via [email protected]. In line with anti-money laundering practices, players must complete at least one playthrough of deposited amounts before requesting a withdrawal. We may apply additional identity verification methods during deposits or withdrawals, including phone calls to the registered number, selfies with identification, or video verification if documents are not provided in Latin or Cyrillic script. Customers depositing in CAD may only withdraw funds through EcoPayz, Interac, Instadebit, or iDebit once these methods have been activated with a minimum deposit.

Types of Personal Data Collected

During account registration, we collect basic personal details including your full name, email, residential address, telephone number, date of birth, and gender. Verification processes require submission of identification documents and proof of address. Financial information is gathered for transaction purposes. As you use the website, we track usage patterns, device specifications, IP addresses, and browsing behavior (detailed further in our Cookies Policy). Customer service interactions may be recorded for quality assurance and fraud prevention. We may also process special category data related to responsible gambling initiatives.

Reasons for Collecting and Processing Your Data

Your information enables us to deliver and manage the gaming services you request under our contract with you. This includes account setup, transaction processing, password management, and providing customer support. We also use data to personalize your experience with tailored recommendations, enhance our platform through research and analysis, and communicate important updates. Legitimate business interests allow us to improve safety, conduct affordability checks, and prevent unauthorized activities. Legal obligations require certain processing for anti-money laundering compliance and regulatory requirements. Sensitive data is handled with extra care and only processed with appropriate safeguards or consent.

When and Why We Share Your Information

Personal data may be shared with service providers who assist in operating our website, processing payments, conducting verification checks, and providing marketing technology. We also disclose information when required by law, regulators, or to defend our legal rights. In cases of business transfers or mergers, customer data may be included, with prior notification where possible. All third parties are contractually bound to protect your information and use it only for the specified purposes.

How Long We Retain Your Personal Data

We keep your information only for as long as it is needed to fulfill the purposes outlined in this policy and to satisfy legal and regulatory requirements. This typically means retaining data for at least five years after account closure to comply with anti-money laundering rules and licensing conditions. Retention also supports potential legal claims and our legitimate business needs.

Your Privacy Rights and Choices

Data protection laws grant you several rights over your personal information. These include requesting access to your data, correcting inaccuracies, requesting deletion (subject to retention obligations), restricting processing, and objecting to certain uses such as marketing or profiling. You may also ask for data portability in a machine-readable format. To exercise any of these rights, simply email our Data Protection Officer at [email protected]. We aim to respond within one month. Note that some compulsory information is required for account registration and service provision.

Data Security and Protection

We employ industry-leading security measures including SSL encryption for all data transmissions. Credit card details are encrypted by our payment partners, and we do not store sensitive card data ourselves. Regular security audits, intrusion detection systems, and a dedicated fraud team help maintain a safe environment. If you notice any unusual account activity, contact us immediately.

Complaints, Policy Changes, and User Obligations

Any complaints regarding our handling of personal data should be directed to our Data Protection Officer. If unsatisfied, you may escalate to your national data protection authority. We may update this Privacy Policy from time to time and will notify you of significant changes. By continuing to use our services, you accept the updated terms. You are responsible for providing accurate, complete information and informing us promptly of any changes to your details. Providing false information may lead to account suspension or termination.